tag:www.aftershipstatus.com,2005:/historyAfterShip Tracking Status - Incident History2024-03-29T06:53:59-04:00AfterShip Trackingtag:www.aftershipstatus.com,2005:Incident/203941122024-03-29T06:53:59-04:002024-03-29T06:53:59-04:00[spring-gds] is currently unavailable<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>06:53</var> EDT</small><br><strong>Resolved</strong> - The carrier has recovered and the services are back to operational.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>02:45</var> EDT</small><br><strong>Investigating</strong> - We have been facing issues while getting the tracking updates for the carrier "spring-gds" since 2024-03-29 13:30 HKT due to connection errors. <br /><br />Our Engineers are working to fix it on priority. We'll update you on the progress.</p>tag:www.aftershipstatus.com,2005:Incident/203708152024-03-27T13:28:08-04:002024-03-27T13:28:08-04:00[eBay] Issue while importing the orders or tracking numbers from eBay<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>13:28</var> EDT</small><br><strong>Resolved</strong> - The issue has been solved, Now the orders are being imported into our system.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>00:49</var> EDT</small><br><strong>Investigating</strong> - We are experiencing the issue while importing the orders or tracking numbers from eBay.<br /><br />Our engineers are already in touch with eBay team to get it fixed at earliest. We appreciate your patience with us.</p>tag:www.aftershipstatus.com,2005:Incident/203194162024-03-26T04:34:26-04:002024-03-26T04:34:26-04:00[aeronet] is currently unavailable<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>04:34</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved and the service is fully operational. We appreciate your patience with us.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>22:13</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>22:12</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>09:03</var> EDT</small><br><strong>Investigating</strong> - We have been facing issues while getting the tracking updates with the carrier "aeronet" since 2024-03-13 because the carrier is returning invalid request.<br /><br />Our Engineers are working to fix it on priority. We'll update you on the progress.</p>tag:www.aftershipstatus.com,2005:Incident/203004212024-03-24T14:30:56-04:002024-03-24T14:30:56-04:00Yodel API Server Maintenance [24th March 2024]<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>14:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>07:32</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>07:32</var> EDT</small><br><strong>Scheduled</strong> - Please note that on Sunday 24th March 2024 Yodel will be performing routine server maintenance which will result in a period of downtime on their API gateway services between 05:00AM EDT to 06:30PM EDT.<br /><br />The affected slugs will be yodel, collectplus, yodel-api and yodel-international. <br /><br />We appreciate your patience with us.</p>tag:www.aftershipstatus.com,2005:Incident/203183072024-03-21T21:18:49-04:002024-03-21T21:18:49-04:00[danmark-post] is currently unavailable<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>21:18</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved and the service is fully operational. We appreciate your patience with us.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>06:31</var> EDT</small><br><strong>Investigating</strong> - We are facing issues while getting the tracking updates with the carrier "danmark-post" since 2024-03-20 13:50 HKT, because carrier is not returning the tracking data to us.<br /><br />Our Engineers are working to fix it on priority. We'll update you the progress.</p>tag:www.aftershipstatus.com,2005:Incident/202972912024-03-19T04:50:31-04:002024-03-19T04:50:31-04:00[gls-italy] is currently unavailable<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>04:50</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved and the service is fully operational. We appreciate your patience with us.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>23:07</var> EDT</small><br><strong>Investigating</strong> - We are facing issues while getting the tracking updates with the carrier "gls-italy" since 2024-03-19 06:00 AM HKT, due to the timeout issue of this courier. <br /><br />Our Engineers are working to fix it on priority. We'll update you the progress.</p>tag:www.aftershipstatus.com,2005:Incident/202603822024-03-15T06:23:17-04:002024-03-15T06:23:33-04:00[ontrac] is currently unavailable<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>06:23</var> EDT</small><br><strong>Resolved</strong> - The "ontrac" is back to operational now. We appreciate your patience.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>04:00</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues while getting the tracking updates from the carrier "ontrac" due to carrier endpoint is changed from 11:00 AM HKT. <br /><br />Our Engineers are working to fix it on priority. We'll update you the progress.</p>tag:www.aftershipstatus.com,2005:Incident/201920142024-03-10T22:41:02-04:002024-03-10T22:41:02-04:00[aeronet] is currently unavailable<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>22:41</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved and the service is fully operational.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>04:40</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing issues while getting the tracking updates from the carrier "aeronet". As per the carrier, scheduled maintenance will be in progress and unavailable from March 9, 7:00 AM PST, through March 11, 3:00 AM PST.</p>tag:www.aftershipstatus.com,2005:Incident/200116232024-03-07T06:30:56-05:002024-03-07T06:30:56-05:00[jt-logistics] is currently unavailable<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>06:30</var> EST</small><br><strong>Resolved</strong> - The international parcel service provided by "jt-logistics" is non-operational now, They ceased operations in this sector last week, resulting in the discontinuation of tracking visibility in AfterShip.<br />We will keep you updated if anything changes.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>00:37</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>00:09</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>21:22</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>04:25</var> EST</small><br><strong>Update</strong> - The website is still not available, We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>02:21</var> EST</small><br><strong>Update</strong> - We are still investigating this issue and will continue to provide updates on its status.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>01:44</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>01:43</var> EST</small><br><strong>Investigating</strong> - We are facing issues while getting the tracking updates with the carrier "jt-logistics" since 2024-02-14 06:15:00 UTC+8, the reason is that can't bypass the captcha no matter if we input the right info. We will keep monitoring this courier.</p>tag:www.aftershipstatus.com,2005:Incident/201720522024-03-06T05:49:39-05:002024-03-06T05:49:39-05:00['colissimo' & 'la-poste-colissimo'] is currently unavailable<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>05:49</var> EST</small><br><strong>Resolved</strong> - The incident has been resolved and the service is fully operational.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>21:49</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing issues while getting the tracking updates from the carrier slugs 'colissimo' & 'la-poste-colissimo'<br /><br />Our team is monitoring and working on getting this fixed on priority.</p>tag:www.aftershipstatus.com,2005:Incident/201733072024-03-06T02:19:33-05:002024-03-06T02:19:33-05:00AfterShip Help Centre unaccessible<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>02:19</var> EST</small><br><strong>Resolved</strong> - The incident has been resolved and the service is fully operational.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>02:10</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing issues while accessing the AfterShip Help Center.<br /><br />Our team is working on getting this fixed on priority.</p>tag:www.aftershipstatus.com,2005:Incident/200869052024-02-28T08:13:50-05:002024-02-28T08:13:50-05:00[dhlparcel-es] is currently unavailable<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>08:13</var> EST</small><br><strong>Resolved</strong> - The incident has been resolved and the service is fully operational.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>06:16</var> EST</small><br><strong>Update</strong> - We are still investigating this issue and will continue to provide updates on its status.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>06:03</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing issues while getting the tracking updates from the carrier "dhlparcel-es" <br /><br />Our team is monitoring and working on getting this fixed on priority.</p>tag:www.aftershipstatus.com,2005:Incident/199232772024-02-07T05:59:10-05:002024-02-07T05:59:10-05:00[la-poste-colissimo] is currently unavailable<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>05:59</var> EST</small><br><strong>Resolved</strong> - The incident has been resolved and the service is fully operational.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:53</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing issues while getting the tracking updates from the carrier "la-poste-colissimo"<br /><br />Our team is monitoring and working on getting this fixed on priority.</p>tag:www.aftershipstatus.com,2005:Incident/199120282024-02-06T09:17:14-05:002024-02-06T09:17:14-05:00[aramex] is currently unavailable<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:17</var> EST</small><br><strong>Resolved</strong> - The incident has been resolved and the service is fully operational.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>07:29</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing issues while getting the tracking updates from the carrier "Aramex"<br /><br />Our team is monitoring and working on getting this fixed on priority.</p>tag:www.aftershipstatus.com,2005:Incident/198658942024-01-30T06:30:21-05:002024-01-30T06:30:21-05:00Delayed Tracking Updates has been Recovered<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>06:30</var> EST</small><br><strong>Resolved</strong> - The root cause of delayed tracking updates incident was because of the testing-courier feature technical issue. The feature testing-courier was unavailable and the same has been resolved now.</p>tag:www.aftershipstatus.com,2005:Incident/198390282024-01-26T11:59:22-05:002024-01-26T13:51:27-05:00Issue with Tracking API calls<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>11:59</var> EST</small><br><strong>Resolved</strong> - The issue with API calls has been fixed. All services are back to normal. The root cause was an update in the testing-courier" functionality.<br />We have disabled this slug for both Tracking API and Webhook for now. We will work on the solution and enable this back after thorough testing later.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>11:35</var> EST</small><br><strong>Investigating</strong> - The tracking API is having issue and there may be an error of 500 HTTP code while API call. The engineers have Identified the root cause and working on the fix.</p>tag:www.aftershipstatus.com,2005:Incident/198378542024-01-26T10:20:28-05:002024-01-26T10:20:28-05:00Delayed Tracking Updates<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>10:20</var> EST</small><br><strong>Resolved</strong> - The issue with delayed tracking updates has been fixed. All services are back to normal.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>08:46</var> EST</small><br><strong>Investigating</strong> - We are facing some issues with our tracking API due to which the tracking updates will be delayed. The engineers have Identified the root cause and working on the fix.</p>tag:www.aftershipstatus.com,2005:Incident/197609652024-01-26T01:16:45-05:002024-01-26T01:16:45-05:00[envialia] is currently unavailable<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>01:16</var> EST</small><br><strong>Resolved</strong> - Now the incident has been resolved and the service is fully operational.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>01:45</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>23:11</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>23:10</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing issues while getting the tracking updates from the carrier "envialia"<br /><br />We have reached out to the carrier to get it resolved at the earliest.</p>tag:www.aftershipstatus.com,2005:Incident/189303082024-01-09T02:20:09-05:002024-01-09T02:20:09-05:00[spanish-seur] is currently unavailable<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>02:20</var> EST</small><br><strong>Resolved</strong> - The incident has been resolved and the service is fully operational.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>00:34</var> EDT</small><br><strong>Investigating</strong> - We are facing issues while getting the tracking updates from the carrier "spanish-seur" from 2023-10-24 19:26 (UTC+8)<br /><br />Our team is monitoring and working on getting this fixed on priority.</p>tag:www.aftershipstatus.com,2005:Incident/193657502023-12-11T03:30:48-05:002023-12-11T03:30:48-05:00[aaa-cooper] is currently unavailable<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>03:30</var> EST</small><br><strong>Resolved</strong> - The services are back to operational. We appreciate your cooperation with us.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>06:06</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>05:46</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing issues while getting the tracking updates from the carrier "aaa-cooper"<br /><br />Our team is monitoring and working on getting this fixed on priority.</p>tag:www.aftershipstatus.com,2005:Incident/190409402023-12-04T21:47:45-05:002023-12-04T21:47:45-05:00[xpressbees] No Tracking Updates<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>21:47</var> EST</small><br><strong>Resolved</strong> - The carrier "xpressbees" working normally and services are operational now.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>01:42</var> EST</small><br><strong>Update</strong> - We are still investigating this issue and will continue to provide updates on its status.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>21:01</var> EST</small><br><strong>Investigating</strong> - We are facing issues while getting the tracking updates with the carrier "xpressbees" from 2023-11-06 19:04 (UTC+8) due to the official carrier website updation.<br /><br />Our team is working on getting this fixed on priority.</p>tag:www.aftershipstatus.com,2005:Incident/192233542023-11-27T00:10:58-05:002023-11-27T04:38:40-05:00[australia-post] Tracking Updates Unavailable<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>00:10</var> EST</small><br><strong>Resolved</strong> - The carrier "australia-post" working normally and services are operational now.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>22:25</var> EST</small><br><strong>Investigating</strong> - We are facing issues while getting the tracking updates with the carrier "australia-post" from 2023-11-27 09:30 (UTC+8), the reason is the official web(https://auspost.com.au/mypost/beta/track/search) is unavailable(Tracking is down for maintenance) now. We will keep monitoring.</p>tag:www.aftershipstatus.com,2005:Incident/192000232023-11-24T02:54:12-05:002023-11-24T02:54:12-05:00[latvijas-pasts] Tracking Updates Unavailable<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>02:54</var> EST</small><br><strong>Resolved</strong> - The carrier "latvijas-pasts" working normally now since 2023-11-24 14:40(UTC+8)</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>01:59</var> EST</small><br><strong>Investigating</strong> - We are facing issues while getting the tracking updates from the carrier "Latvijas Pasts" from 2023-11-23 05:22 (UTC+8), the reason is the official web(https://www.pasts.lv/) is unavailable now. We will keep monitoring.</p>tag:www.aftershipstatus.com,2005:Incident/191956632023-11-23T01:20:43-05:002023-11-23T01:20:43-05:00[thailand-post] is currently unavailable<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>01:20</var> EST</small><br><strong>Resolved</strong> - The carrier thailand-post working normally now.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>10:50</var> EST</small><br><strong>Update</strong> - We have fixed the issue temporarily and new trackings are receiving updates. The team is working to resolve it completely.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>10:27</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing issues while getting the tracking updates from the carrier "thailand-post"<br /><br />Our team is monitoring and working on getting this fixed on priority.</p>tag:www.aftershipstatus.com,2005:Incident/191296852023-11-16T01:24:48-05:002023-11-16T01:24:48-05:00SMS sent to US Verzion numbers are not delivered<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>01:24</var> EST</small><br><strong>Resolved</strong> - New SMS-sending services are back to normal and the backlogs will cleared in 14:30 - 15:00 HKT.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>13:14</var> EST</small><br><strong>Investigating</strong> - Currently, the SMS sent to US Verizon numbers can not be delivered. Our team is checking this on priority to get it fixed.<br /><br />Affected products: AfterShip Tracking only (do not include AfterShip Tracking notification 2.0 users)<br /><br />Affected country/region: USA Verizon numbers</p>