Login service impacted

Incident Report for AfterShip

Resolved

This incident has been resolved.

Posted Sep 16, 2020 - 16:36 EDT

Update

We are continuing to monitor for any further issues.

Posted Sep 16, 2020 - 16:33 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 16, 2020 - 16:32 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 16, 2020 - 16:16 EDT

Investigating

We have observed an issue with login service. The users are unable to login.

Impacted services:

AfterShip
Returns Center
Postmen
Automizely

Posted Sep 16, 2020 - 15:25 EDT

This incident affected: Secure Web Portal.