Login service impacted

Incident Report for AfterShip

Resolved

This incident has been resolved.

Posted Sep 17, 2020 - 04:36 HKT

Update

We are continuing to monitor for any further issues.

Posted Sep 17, 2020 - 04:33 HKT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 17, 2020 - 04:32 HKT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 17, 2020 - 04:16 HKT

Investigating

We have observed an issue with login service. The users are unable to login.

Impacted services:

AfterShip
Returns Center
Postmen
Automizely

Posted Sep 17, 2020 - 03:25 HKT

This incident affected: Secure Web Portal.