Delay in SMS notifications

Incident Report for AfterShip Tracking

Resolved

The issue has been resolved.

Posted Feb 26, 2021 - 11:27 EST

Monitoring

A fix has been implemented at Twilio's end and the issue seems to be fixed. We are monitoring the results.

Posted Feb 26, 2021 - 10:38 EST

Update

We are continuing to investigate this issue.

Posted Feb 26, 2021 - 10:18 EST

Investigating

We have observed a delay in SMS notifications to end customers. This happened due to an issue at Twilio's end. They are working on the fix and the issue is expected to be fixed in an hour.

Posted Feb 26, 2021 - 10:18 EST

This incident affected: API.