Newly added tracking numbers are not visible under shipments tab

Incident Report for AfterShip Tracking

Resolved

This incident has been resolved.

Posted Dec 11, 2019 - 08:15 EST

Identified

The issue is identified and a fix is expected within 30 minutes from now

Posted Dec 11, 2019 - 07:43 EST

Investigating

Our engineering team has identified an issue. Newly added tracking numbers are not visible under the shipments tab as of now.

There is no impact on the following.
1. Tracking numbers are added successfully.
2. API GET and POST are working unaffected.
3. Notifications are being sent out normally.
4. Tracking data is getting updated regularly.

If you have added a shipment successfully, there is no need to add it again. Our team is working on to resolve this issue on priority.
Start time: 2019-12-11 11:30 UTC
End time: 2019-12-11 13:30 UTC

Posted Dec 11, 2019 - 07:12 EST

This incident affected: Secure Web Portal.