AfterShip secure web portal login issue in APAC region affecting Hong Kong and Singapore

Incident Report for AfterShip Tracking

Resolved

This incident has been resolved.

Posted Jul 30, 2020 - 11:01 EDT

Update

We are continuing to monitor for any further issues.

Posted Jul 30, 2020 - 10:52 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 30, 2020 - 10:49 EDT

Update

We are continuing to investigate this issue.

Posted Jul 30, 2020 - 10:14 EDT

Update

We are continuing to investigate this issue.

Posted Jul 30, 2020 - 10:13 EDT

Investigating

Due to an on-going issue with Cloudflare, It is observed that some users are facing difficulty while logging into AfterShip web portal in the APAC region affecting Hong Kong and Singapore users.

Affected services are AfterShip, Returns Center, Postmen, and Automizely.

Posted Jul 30, 2020 - 10:12 EDT

This incident affected: Public Web Portal and Secure Web Portal.