AfterShip Status

Investigating - We have been facing issues while getting the tracking updates for the carrier "vnpost" since 2024-10-29 23:15 HKT.

Our team is working on a priority to fix it. We'll update you on the progress.
Oct 30, 2024 - 23:57 EDT

[mondialrelay] is currently partially unavailable

Update - Our team is still working on getting this concern fixed. We'll keep you posted on the progress.

We appreciate your patience with us.
Oct 24, 2024 - 21:31 EDT

Update - We are still working on getting this concern fixed. We'll keep you posted on the progress
Oct 17, 2024 - 06:28 EDT

Update - Our team is dedicatedly working on this concern to get it fixed as soon as possible. We'll keep you posted on the progress
Oct 15, 2024 - 07:08 EDT

Investigating - We have been facing issues while getting the tracking updates for the carrier "mondialrelay" since 2024-10-14 16:00 UTC.

Our team is working on priority to fix it. We'll update you on the progress.
Oct 14, 2024 - 21:58 EDT

Public API Operational

Tracking Operational

Returns Operational

Shipping Operational

Protection Operational

Parser Operational

Commerce Operational

Members Operational

Address Operational

Warranty Operational

Personalization Operational

Admin Portal Operational

Tracking Operational

Returns Operational

Personalization Operational

Feed Operational

EDD Operational

Shipping Operational

Protection Operational

Green Operational

Email Operational

SMS Operational

Popups & Forms Operational

Reviews Operational

Page Builder Operational

Affiliate Operational

Couriers Tracking System Major Outage

Couriers Shipping System Operational

Support Operational

Third party services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

www.aftership.com Uptime

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Tracking API Uptime

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Returns API Uptime

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Shipping API Uptime

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Commerce API Uptime

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Personalization API Uptime

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Protection API Uptime

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Parser API Uptime

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Past Incidents

Oct 31, 2024

No incidents reported today.

Oct 30, 2024

Unresolved incident: [vnpost] is currently unavailable.

Oct 29, 2024

[omniparcel] label service is currently unavailable

Resolved - The incident has been resolved and the services are fully operational.

Thank you for your patience.
Oct 29, 20:45 EDT

Investigating - We found that Omniparcel label service has been unavailable since 2024-10-29 at 10:59 UTC. All return labels for the parcel failed to be generated.

We’re coordinating with the courier to resolve the issue promptly and will keep you updated on our progress.
Oct 29, 11:13 EDT

Oct 28, 2024

No incidents reported.

Oct 27, 2024

[royal-mail] is currently unavailable

Resolved - The incident has been resolved and the services are fully operational.
Oct 27, 01:38 EDT

Update - We are continuing to investigate this issue.
Oct 26, 20:25 EDT

Investigating - We have been facing issues while getting the tracking updates for the carrier "royal-mail" since 2024-10-26 23:06

Our team is working on priority to fix it. We'll update you on the progress.
Oct 26, 20:21 EDT

Oct 26, 2024

Unresolved incident: [mondialrelay] is currently partially unavailable.

Oct 25, 2024

Rate Limit Error Affecting Klaviyo Integration

Resolved - The incident has been resolved and the service is fully operational.
Oct 25, 13:23 EDT

Update - While Klaviyo is actively working on resolving the issue, we have found that reconnecting the integration can help restore normal service, kindly reconnect your Klaviyo integration.

We'll keep you posted on the progress
Oct 24, 01:08 EDT

Investigating - Some accounts using Klaviyo integration with AfterShip Tracking are experiencing a rate limit error, causing notification triggers to fail.

Our team is actively collaborating with Klaviyo to resolve this issue, and we'll keep you updated on our progress.
Oct 23, 08:44 EDT

Oct 24, 2024

Oct 23, 2024

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

FedEx Returns Technology Planned System Outage

Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:00 EDT

Scheduled - Please be advised of the following important service update from FedEx. Customers using FedEx® Returns Technology services may be unable to process certain transactions. The user using the FedEx QR code will only be impacted.

FRT Planned System Outage Update Notification October 19, 2024
Start Date and Time: Saturday, October 19, 2024, 11:00 p.m. CT
End Date and Time: Sunday, October 20, 2024, 05:00 a.m. CT
Expected Duration: 6 hours
Oct 18, 06:58 EDT

[royal-mail] is currently unavailable

Resolved - The incident has been resolved and the services are fully operational.
Oct 20, 04:27 EDT

Update - Royal Mail website is down Impacting Tracking updates.

Our team is dedicatedly working on this concern to get it fixed as soon as possible. We'll keep you posted on the progress.

We appreciate your patience with us.
Oct 19, 22:18 EDT

Update - We are continuing to investigate this issue.
Oct 19, 22:15 EDT

Investigating - We have been facing issues while getting the tracking updates for the carrier "royal-mail" since 2024-10-19 23:00

Our team is working on priority to fix it. We'll update you on the progress.
Oct 19, 21:42 EDT

Oct 19, 2024

Oct 18, 2024

No incidents reported.

Oct 17, 2024