AfterShip - Protection and Warranty page set with custom domain not loading

Incident Report for AfterShip

Resolved

AfterShip Protection is back to normal. The issues are resolved at 2025-01-14 17:03 PM UTC
Posted Jan 14, 2025 - 12:40 EST

Update

AfterShip Warranty is back to normal. We're still investigating AfterShip Protection.
Posted Jan 14, 2025 - 12:34 EST

Identified

We detected an issue impacting Protection and Warranty customers using custom domain resulting in "Page not found" error. We are applying a fix.
Posted Jan 14, 2025 - 11:35 EST
This incident affected: Public API (Protection, Warranty).