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All Systems Operational
API
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Operational
Public Web Portal
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Operational
Secure Web Portal
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Operational
Couriers Tracking System
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
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Past Incidents
Dec 3, 2020
No incidents reported today.
Dec 2, 2020
No incidents reported.
Dec 1, 2020
Resolved -
This incident has been resolved.
Dec 1, 01:49 EST
Dec 1, 01:49 EST
Investigating -
USPS is facing a technical issue resulting in delayed tracking updates.
Dec 1, 01:36 EST
Dec 1, 01:36 EST
Nov 30, 2020
No incidents reported.
Nov 29, 2020
No incidents reported.
Nov 28, 2020
No incidents reported.
Nov 27, 2020
No incidents reported.
Nov 26, 2020
No incidents reported.
Nov 25, 2020
Resolved -
This incident has been resolved.
Nov 25, 15:59 EST
Nov 25, 15:59 EST
Update -
All services are normal now.
Nov 25, 15:58 EST
Nov 25, 15:58 EST
Update -
AWS is down:
- Sending webhook notifications delayed by 60 mins now.
- Order sync is recovered, however, the team is monitoring.
Nov 25, 14:55 EST
- Sending webhook notifications delayed by 60 mins now.
- Order sync is recovered, however, the team is monitoring.
Nov 25, 14:55 EST
Update -
AWS is down:
- Sending webhook notifications delayed by 80 mins now.
- Order sync is also recovering.
Nov 25, 14:27 EST
- Sending webhook notifications delayed by 80 mins now.
- Order sync is also recovering.
Nov 25, 14:27 EST
Update -
AWS is down again:
- Problem observed sending webhook notifications
- Order sync is affected as well
Nov 25, 13:56 EST
- Problem observed sending webhook notifications
- Order sync is affected as well
Nov 25, 13:56 EST
Identified -
AWS is down again:
- Sending webhook notifications delayed by 40 mins now
- Order sync is affected as well
Nov 25, 11:46 EST
- Sending webhook notifications delayed by 40 mins now
- Order sync is affected as well
Nov 25, 11:46 EST
Update -
Affected carriers: Recovered
Order Sync: Recovered
Webhook notification: Recovering (30 mins delay now)
Nov 25, 11:13 EST
Order Sync: Recovered
Webhook notification: Recovering (30 mins delay now)
Nov 25, 11:13 EST
Monitoring -
A fix has been implemented and the data has started recovering.
Nov 25, 10:40 EST
Nov 25, 10:40 EST
Update -
The impact of AWS issue is on the below services:
- Sending webhook notifications delayed
- Delayed updates for around 20 carriers
- Order sync will be delayed, however, no concern related to the data loss
The team is finding RTO methods to resume the services ASAP.
Nov 25, 10:29 EST
- Sending webhook notifications delayed
- Delayed updates for around 20 carriers
- Order sync will be delayed, however, no concern related to the data loss
The team is finding RTO methods to resume the services ASAP.
Nov 25, 10:29 EST
Identified -
We are currently experiencing around 30 mins of delay in webhooks processing due to an ongoing issue with our service provider (AWS). Hoping to get this resolved soon
Nov 25, 10:13 EST
Nov 25, 10:13 EST
Nov 24, 2020
No incidents reported.
Nov 23, 2020
Resolved -
Yanwen has fixed the issue at their end and the delivery updates are back to normal.
Nov 23, 22:54 EST
Nov 23, 22:54 EST
Update -
UPS has been recovered and tracking updates are back to normal.
Yanwen- The courier team is still working on fixing the issue. Hopefully, it should be up in no time.
Nov 23, 21:44 EST
Yanwen- The courier team is still working on fixing the issue. Hopefully, it should be up in no time.
Nov 23, 21:44 EST
Identified -
The issue has been identified and our team is working on a fix.
Nov 23, 21:19 EST
Nov 23, 21:19 EST
Investigating -
We are currently facing some issues with couriers UPS and Yanwen integration. Our team is working to fix it at the earliest.
Nov 23, 20:28 EST
Nov 23, 20:28 EST
Nov 22, 2020
No incidents reported.
Nov 21, 2020
No incidents reported.
Nov 20, 2020
Resolved -
All the data has been recovered and the system is back to normal.
Nov 20, 01:24 EST
Nov 20, 01:24 EST
Update -
Affected carriers: Recovered
Order Sync: Recovered
Webhook notification: Recovering (45 mins delay now)
Nov 20, 00:52 EST
Order Sync: Recovered
Webhook notification: Recovering (45 mins delay now)
Nov 20, 00:52 EST
Monitoring -
Webhooks' maximum delay is 75 mins now, however, the system has started to recover and all the data should be restored soon.
All affected couriers have already been restored.
Nov 20, 00:44 EST
All affected couriers have already been restored.
Nov 20, 00:44 EST
Update -
The impact of AWS issue is much more than what we had anticipated earlier:
- Sending webhook notifications delayed by 50+ mins now
- Delayed updates for around 20 carriers
- Order sync will be delayed, however, no concern related to the data loss
The team is finding RTO methods to resume the services ASAP.
Nov 20, 00:37 EST
- Sending webhook notifications delayed by 50+ mins now
- Delayed updates for around 20 carriers
- Order sync will be delayed, however, no concern related to the data loss
The team is finding RTO methods to resume the services ASAP.
Nov 20, 00:37 EST
Identified -
We are currently experiencing a 30 mins delay in webhooks processing due to an ongoing issue with our service provider (AWS). Hoping to get this resolved soon.
Nov 19, 23:54 EST
Nov 19, 23:54 EST
Nov 19, 2020