All Systems Operational
API ? Operational
Public Web Portal ? Operational
Secure Web Portal ? Operational
Couriers Tracking System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
api.aftership.com Uptime ?
Fetching
www.aftership.com Uptime ?
Fetching
Past Incidents
Feb 23, 2020

No incidents reported today.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020
Resolved - Our team is constantly monitoring and fixing affected users. No user should be impacted now.
Feb 15, 23:49 HKT
Update - Our engineering team has manually recovered affected users. We are yet to find out the reason behind this issue.
Feb 15, 23:42 HKT
Investigating - Roughly 400 users are impacted due to this incidence. Our engineering team is working on identifying the issue.
symptoms: Affected users had subscribed to a plan successfully. However. they are being redirected to choose a plan page whenever they log in to AfterShip & Returns Center.
Feb 15, 23:38 HKT
Resolved - This issue has been resolved. We will continue to monitor for a few hours.
Feb 15, 00:41 HKT
Update - We are continuing to work on a fix for this issue. Here is the latest status.

fedex (recovering)
gls-italy (recovering)
singapore-post (recovering)
russian-post (recovering)
aramex (recovering)
china-post (recovering)
dhl-global-forwarding (recovering)
Feb 14, 21:50 HKT
Update - We are continuing to work on a fix for this issue.
Feb 14, 21:30 HKT
Update - We are continuing to work on a fix for this issue. Here is the latest status.

fedex (recovering)
gls-italy (recovering)
singapore-post (recovering)
russian-post (recovering)
aramex (recovering)
china-post
dhl-global-forwarding
Feb 14, 20:07 HKT
Identified - The issue has been identified and we are working on a fix. Here is the latest status.

fedex (recovering)
china-post
gls-italy (recovering)
singapore-post (recovering)
russian-post (recovering)
aramex (recovering)
dhl-global-forwarding
Feb 14, 18:56 HKT
Investigating - Our team came across delayed updates from the following couriers. We are investigating the issue and will publish updates here as soon as possible.

fedex
china-post
gls-italy
singapore-post
russian-post
aramex
dhl-global-forwarding
Feb 14, 18:18 HKT
Feb 13, 2020

No incidents reported.

Feb 12, 2020
Resolved - This issue has been fixed. All services are back to normal.
Feb 12, 15:32 HKT
Investigating - Shoppers are unable to see the following while placing a return request. Our engineering team is working on identifying and fixing the issue.
1. Hero image
2. Logo
3. Marketing assets
Feb 12, 15:23 HKT
Feb 11, 2020
Resolved - The issue has been fixed.
Feb 11, 04:23 HKT
Update - A hotfix is in progress and full recovery is expected within the next 2 hours.
Feb 11, 01:32 HKT
Identified - Our team has identified the issue and is working on a fix. Following sites are impacted.
AfterShip admin
Returns Center admin
Automizely admin
Feb 11, 01:04 HKT
Investigating - Our engineering team is currently investigating login issue reported by a couple of users while accessing https://admin.aftership.com
Feb 10, 23:59 HKT
Feb 9, 2020

No incidents reported.