Update - Our team is dedicatedly working on this concern to get it fixed as soon as possible. We'll keep you posted on the progress.

We appreciate your patience with us.

Oct 02, 2024 - 12:24 EDT
Investigating - We have been facing issues while generating the labels for the carrier "jne" since October 2nd, 2024 at 10:14 AM UTC

Our team is checking with the carrier to get it fixed. We'll update you on the progress.

Oct 02, 2024 - 06:39 EDT
Public API ? Operational
Tracking Operational
Returns Operational
Shipping Operational
Protection Operational
Parser Operational
Commerce Operational
Members Operational
Address Operational
Warranty Operational
Personalization Operational
Admin Portal ? Operational
Tracking Operational
Returns Operational
Personalization Operational
Feed Operational
EDD Operational
Shipping Operational
Protection Operational
Green Operational
Email Operational
SMS Operational
Popups & Forms Operational
Reviews Operational
Page Builder Operational
Affiliate Operational
Couriers Tracking System ? Operational
Couriers Shipping System Partial Outage
Support Operational
Third party services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
www.aftership.com Uptime ?
Fetching
Tracking API Uptime ?
Fetching
Returns API Uptime ?
Fetching
Shipping API Uptime ?
Fetching
Commerce API Uptime ?
Fetching
Personalization API Uptime ?
Fetching
Protection API Uptime ?
Fetching
Past Incidents
Oct 5, 2024

No incidents reported today.

Oct 4, 2024
Resolved - The incident has been resolved and the service is fully operational.
Oct 4, 08:16 EDT
Investigating - We have been experiencing issues with tracking updates for the carrier "myhermes-uk" since 2024-10-02 at 9:00 AM UTC.

Our team is in touch with the carrier to fix it on priority. We'll update you on the progress soon.

Oct 4, 08:04 EDT
Oct 3, 2024

No incidents reported.

Oct 2, 2024

Unresolved incident: [jne] is currently unavailable.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024
Resolved - The incident has been resolved and the service is fully operational.
Sep 29, 03:21 EDT
Investigating - We have been experiencing issues with tracking updates for the carrier "royal-mail" since 2024-09-28 23:40 UTC.

Our team is in touch with the carrier to fix it on priority. We'll update you on the progress.

Sep 28, 22:28 EDT
Sep 28, 2024
Sep 27, 2024
Resolved - The incident has been resolved and the service is fully operational.
Sep 27, 05:36 EDT
Update - Our team is dedicatedly working on this concern and we expect to complete the fix by September 27, 2024, at 9:00 AM UTC.

We appreciate your patience with us.

Sep 26, 09:02 EDT
Investigating - We have identified that some Feed users are experiencing unexpected quota deductions. AfterShip is working actively to resolve the issue, and any erroneous quota deductions will be automatically credited to your account.

We will provide further updates on our progress.

Sep 26, 07:04 EDT
Sep 26, 2024
Resolved - This incident has been resolved.
Sep 26, 03:01 EDT
Investigating - You may have encountered timeout issues while accessing the Analytics section during the period mentioned below. The issue has been resolved, and full functionality has been restored.

Products Impacted: All Product Analytics Modules

Start Time: September 26th, 2024, at 5:50 AM UTC
End Time: September 26th, 2024, at 6:30 AM UTC

Sep 26, 03:01 EDT
Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.