AfterShip Status

All Systems Operational

API Operational

Public Web Portal Operational

Secure Web Portal Operational

Couriers Tracking System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

api.aftership.com Uptime

Fetching

www.aftership.com Uptime

Fetching

Past Incidents

Aug 6, 2020

No incidents reported today.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

AfterShip secure web portal login issue in APAC region affecting Hong Kong and Singapore

Resolved - This incident has been resolved.
Jul 30, 23:01 HKT

Update - We are continuing to monitor for any further issues.
Jul 30, 22:52 HKT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 22:49 HKT

Update - We are continuing to investigate this issue.
Jul 30, 22:14 HKT

Update - We are continuing to investigate this issue.
Jul 30, 22:13 HKT

Investigating - Due to an on-going issue with Cloudflare, It is observed that some users are facing difficulty while logging into AfterShip web portal in the APAC region affecting Hong Kong and Singapore users.

Affected services are AfterShip, Returns Center, Postmen, and Automizely.
Jul 30, 22:12 HKT

Jul 29, 2020

Delayed email notifications

Resolved - The issue has been resolved.
Jul 29, 07:17 HKT

Monitoring - A fix has been implemented and we're monitoring the results.
Jul 29, 06:27 HKT

Update - A correction here. Tracking status email notifications are not impacted.
Jul 28, 23:44 HKT

Update - Our ESP is still working on applying a fix for the issue.
Jul 28, 23:11 HKT

Investigating - We were notified by our email service provider about a delay in email sending. We have been following up with the service provider to ensure services are back to normal ASAP.
The impact is limited to the following.
1. Tracking status email notifications.
2. Returns Center status change notification.
3. Automizely emails.
Jul 28, 21:11 HKT

Jul 28, 2020

AfterShip secure web portal login service not working

Resolved - This incident has been resolved.
Jul 28, 23:41 HKT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 22:53 HKT

Investigating - We are currently investigating this issue. The following services are impacted.
1. Secure AfterShip login
2. Secure Returns Center login
3. Secure Postmen login
4. Secure Automizely login
Jul 28, 22:45 HKT

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.