AfterShip Status

Feb 23, 2020

No incidents reported today.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

Subscribed plan not being shown correctly - AfterShip & Returns Center

Resolved - Our team is constantly monitoring and fixing affected users. No user should be impacted now.
Feb 15, 23:49 HKT

Update - Our engineering team has manually recovered affected users. We are yet to find out the reason behind this issue.
Feb 15, 23:42 HKT

Investigating - Roughly 400 users are impacted due to this incidence. Our engineering team is working on identifying the issue.
symptoms: Affected users had subscribed to a plan successfully. However. they are being redirected to choose a plan page whenever they log in to AfterShip & Returns Center.
Feb 15, 23:38 HKT

Delayed tracking updates - 7 carriers

Resolved - This issue has been resolved. We will continue to monitor for a few hours.
Feb 15, 00:41 HKT

Update - We are continuing to work on a fix for this issue. Here is the latest status.

fedex (recovering)
gls-italy (recovering)
singapore-post (recovering)
russian-post (recovering)
aramex (recovering)
china-post (recovering)
dhl-global-forwarding (recovering)
Feb 14, 21:50 HKT

Update - We are continuing to work on a fix for this issue.
Feb 14, 21:30 HKT

Update - We are continuing to work on a fix for this issue. Here is the latest status.

fedex (recovering)
gls-italy (recovering)
singapore-post (recovering)
russian-post (recovering)
aramex (recovering)
china-post
dhl-global-forwarding
Feb 14, 20:07 HKT

Identified - The issue has been identified and we are working on a fix. Here is the latest status.

fedex (recovering)
china-post
gls-italy (recovering)
singapore-post (recovering)
russian-post (recovering)
aramex (recovering)
dhl-global-forwarding
Feb 14, 18:56 HKT

Investigating - Our team came across delayed updates from the following couriers. We are investigating the issue and will publish updates here as soon as possible.

fedex
china-post
gls-italy
singapore-post
russian-post
aramex
dhl-global-forwarding
Feb 14, 18:18 HKT

Feb 13, 2020

No incidents reported.

Feb 12, 2020

Branded returns page - images not being displayed

Resolved - This issue has been fixed. All services are back to normal.
Feb 12, 15:32 HKT

Investigating - Shoppers are unable to see the following while placing a return request. Our engineering team is working on identifying and fixing the issue.
1. Hero image
2. Logo
3. Marketing assets
Feb 12, 15:23 HKT

Feb 11, 2020

AfterShip admin - Login issue reported by a few users

Resolved - The issue has been fixed.
Feb 11, 04:23 HKT

Update - A hotfix is in progress and full recovery is expected within the next 2 hours.
Feb 11, 01:32 HKT

Identified - Our team has identified the issue and is working on a fix. Following sites are impacted.
AfterShip admin
Returns Center admin
Automizely admin
Feb 11, 01:04 HKT

Investigating - Our engineering team is currently investigating login issue reported by a couple of users while accessing https://admin.aftership.com
Feb 10, 23:59 HKT

Feb 9, 2020

No incidents reported.