All Systems Operational

Public API ? Operational
Tracking Operational
Returns Operational
Shipping Operational
Protection Operational
Parser Operational
Commerce Operational
Members Operational
Address Operational
Warranty Operational
Personalization Operational
Admin Portal ? Operational
Tracking Operational
Returns Operational
Personalization Operational
Feed Operational
EDD Operational
Shipping Operational
Protection Operational
Green Operational
Email Operational
SMS Operational
Popups & Forms Operational
Reviews Operational
Page Builder Operational
Affiliate Operational
Couriers Tracking System ? Operational
Couriers Shipping System Operational
Support Operational
Third party services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Australia Post] Shipping & Tracking API – Planned outages Aug 1, 2025 09:00-10:00 EDT

Australia Post will be performing routine maintenance on their Shipping & Tracking Services on Friday, 1 August 1:00 PM to 2:00 PM UTC.

During these times, all Shipping & Tracking APIs will be unavailable, and all lodgement applications including Parcel Send, MyPost Business, and online Consumer Sending services will be unavailable.

Note: Services may resume earlier than the specified outage end times.
Posted on Jul 01, 2025 - 08:49 EDT

[Australia Post] Shipping & Tracking API – Planned outages Aug 3, 2025 08:00-11:00 EDT

Australia Post will be performing routine maintenance on their Shipping & Tracking Services on Sunday, 3 August 12:00 PM to 3:00 PM UTC.

During these times, all Shipping & Tracking APIs will be unavailable, and all lodgement applications including Parcel Send, MyPost Business, and online Consumer Sending services will be unavailable.

Note: Services may resume earlier than the specified outage end times.
Posted on Jul 01, 2025 - 08:51 EDT
System Metrics Month Week Day
www.aftership.com Uptime ?
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Tracking API Uptime ?
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Returns API Uptime ?
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Shipping API Uptime ?
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Commerce API Uptime ?
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Personalization API Uptime ?
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Protection API Uptime ?
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Parser API Uptime ?
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Jul 19, 2025

No incidents reported today.

Jul 18, 2025
Ongoing Shopify API Outage: API incident impacting AfterShip Returns services [Start time: 2025/07/18 3:35 PM UTC - End time: 2025/07/18 16:40 UTC]
Resolved - The incident has been resolved. Shopify has applied a fix. Services are back to normal.
Jul 18, 12:56 EDT
Identified - Shopify API incident occurred impacting checkout functionality and impacted below AfterShip services:
- Returns and Exchange
- Refund processing
- Restock & POS functionalities

ETA to fix: 2025/07/19 2:00 AM UTC

Latest updates on the incident can be checked on Shopify Status page: https://shopstatus.shopifyapps.com/
Jul 18, 12:22 EDT
Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025
Aftership Shipping/Returns: Carrier VESYL Service Unstable [2025-07-09]
Resolved - The incident has been resolved now. Label are now being generated successfully.
Jul 9, 10:21 EDT
Monitoring - The carrier is currently recovering and labels are generating without any issues. We are still monitoring the status.
Jul 9, 09:28 EDT
Investigating - We are currently facing issues with one of our service: VESYL is unstable resulting in label generation failure. User's might see an error while generating the label:
"Label Provider: We're sorry something went wrong. Please retry your request or contact support."
We are currently investigating this.
Jul 9, 08:03 EDT
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

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