All Systems Operational
API ? Operational
Public Web Portal ? Operational
Secure Web Portal ? Operational
Couriers Tracking System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
api.aftership.com Uptime ?
Fetching
www.aftership.com Uptime ?
Fetching
Past Incidents
Sep 20, 2020

No incidents reported today.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020
Resolved - This incident has been resolved.
Sep 17, 04:36 HKT
Update - We are continuing to monitor for any further issues.
Sep 17, 04:33 HKT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 04:32 HKT
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 04:16 HKT
Investigating - We have observed an issue with login service. The users are unable to login.

Impacted services:

AfterShip
Returns Center
Postmen
Automizely
Sep 17, 03:25 HKT
Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020
Resolved - All services are back to normal now. We will keep on monitoring for some time.
Sep 13, 15:36 HKT
Identified - We are currently experiencing a timeout error while accessing the web services due to some issues with our network provider services. All products are impacted. The team is working on it and it shall be fixed soon. Only the APAC region is impacted, NA and EU regions are working fine.
Sep 13, 15:19 HKT
Sep 12, 2020
Resolved - The issue with delayed tracking updates has been fixed. All services are back to normal.
Sep 12, 01:52 HKT
Identified - The issue has been fixed for the below-mentioned carriers:

Yodel International
Hermes Germany
Newgistics
Chronopost Portugal(DPD)

The team is still working on the fix for DHL Express, Deutsche Post DHL, and Australia Post.
Sep 12, 00:31 HKT
Investigating - We have observed a delay in tracking updates from the below-mentioned carriers.

Yodel International
Hermes Germany
DHL Express
Newgistics
Chronopost Portugal(DPD)
Deutsche Post DHL

The team has identified the issue and working on the fix.
Sep 12, 00:03 HKT
Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.