AfterShip Status

Cloudflare Outage Impacting Multiple AfterShip Services - Start Time: 2025/11/18 11:40 AM UTC

Monitoring - The Royal Mail service is currently being restored.
Most of the requests have been successfully processed and we are continuing to monitor the situation.
Nov 18, 2025 - 10:24 EST

Update - Cloudflare has implemented a fix and services are back to normal. AfterShip's impacted services - AfterShip Help Centre page and Email Marketing Newsletter redirection are working as intended are back to normal.

Couriers Shipping System: royal-mail service is still unavailable.

We will update as soon as Royal Mail services are back to normal
Nov 18, 2025 - 10:16 EST

Investigating - Due to Cloudflare outage, below AfterShip services were impacted:
- Couriers Shipping System: royal-mail service unavailable.
- AfterShip Help Centre page shows error
- Email Marketing Newsletter redirection results in error
Nov 18, 2025 - 09:19 EST

Public API Operational

Tracking Operational

Returns Operational

Shipping Operational

Protection Operational

Parser Operational

Commerce Operational

Members Operational

Address Operational

Warranty Operational

Personalization Operational

Admin Portal Operational

Tracking Operational

Returns Operational

Personalization Operational

Feed Operational

EDD Operational

Shipping Operational

Protection Operational

Green Operational

Email Operational

SMS Operational

Popups & Forms Operational

Reviews Operational

Page Builder Operational

Affiliate Operational

Couriers Tracking System Operational

Couriers Shipping System Partial Outage

Support Operational

Third party services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

www.aftership.com Uptime

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Tracking API Uptime

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Returns API Uptime

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Shipping API Uptime

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Commerce API Uptime

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Personalization API Uptime

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Protection API Uptime

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Parser API Uptime

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Past Incidents

Nov 18, 2025

Unresolved incident: Cloudflare Outage Impacting Multiple AfterShip Services - Start Time: 2025/11/18 11:40 AM UTC.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

AfterShip Shipping - Carrier JNE Is Unstable - Start Time: 2025/11/15 06:50 AM UTC - End time: 2025/11/15 15:44:34 UTC

Resolved - The carrier JNE was unstable resulting in label generation failure. The incident is now resolved and labels are being generated successfully.
Nov 15, 21:55 EST

Investigating - The Carrier JNE is unstable and labels are not generated. We are investigating further.
Nov 15, 08:44 EST

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

AfterShip Shipping - DPD-UK Carrier Unstable [Start time - 12:20 UTC, End Time - 12:40 UTC]

Resolved - The carrier DPD UK was unstable resulting in label generation failure. The incident is now resolved and labels are being generated successfully.
Nov 10, 01:30 EST

Nov 9, 2025

No incidents reported.

Nov 8, 2025

Chat Support Outage (Tool - Crisp) | Start Time: 2025/11/08 14:00 UTC - 2025/11/08 14:28 UTC

Resolved - This incident has been resolved.
Nov 8, 09:28 EST

Update - We are continuing to investigate this issue.
Nov 8, 09:28 EST

Investigating - Our chat support provider (Crisp) is currently facing issues with their services. For any urgent queries, please reach out to us at support@aftership.com
Nov 8, 09:17 EST

Nov 7, 2025

No incidents reported.

Nov 6, 2025

EVRi (Slug: myhermes-uk) is unavailable. Start Time: 2025/11/06 14:32 UTC - End Time 2025.11.07 17:14 UTC

Resolved - The carrier has recovered.
Nov 6, 12:53 EST

Identified - The carrier EVRi (Slug: myhermes-uk) is currently unavailable.
Nov 6, 11:49 EST

Nov 5, 2025

Purolator is unstable - Start Time: 2025/11/05 15:00 UTC - End Time: 2025/11/05 19:25 UTC

Resolved - The carrier has recovered.
Nov 5, 14:27 EST

Update - The carrier Puralator is currently unstable.
Nov 5, 13:45 EST

Identified - The carrier Puralator is currently unstable.
Nov 5, 13:40 EST

Nov 4, 2025

No incidents reported.