AfterShip Status

[jne] is currently unavailable

Update - Our team is dedicatedly working on this concern to get it fixed as soon as possible. We'll keep you posted on the progress.

We appreciate your patience with us.
Oct 02, 2024 - 12:24 EDT

Investigating - We have been facing issues while generating the labels for the carrier "jne" since October 2nd, 2024 at 10:14 AM UTC

Our team is checking with the carrier to get it fixed. We'll update you on the progress.
Oct 02, 2024 - 06:39 EDT

Public API Operational

Tracking Operational

Returns Operational

Shipping Operational

Protection Operational

Parser Operational

Commerce Operational

Members Operational

Address Operational

Warranty Operational

Personalization Operational

Admin Portal Operational

Tracking Operational

Returns Operational

Personalization Operational

Feed Operational

EDD Operational

Shipping Operational

Protection Operational

Green Operational

Email Operational

SMS Operational

Popups & Forms Operational

Reviews Operational

Page Builder Operational

Affiliate Operational

Couriers Tracking System Operational

Couriers Shipping System Partial Outage

Support Operational

Third party services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

www.aftership.com Uptime

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Tracking API Uptime

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Returns API Uptime

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Shipping API Uptime

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Commerce API Uptime

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Personalization API Uptime

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Protection API Uptime

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Past Incidents

Oct 5, 2024

No incidents reported today.

Oct 4, 2024

[myhermes-uk] is currently unavailable

Resolved - The incident has been resolved and the service is fully operational.
Oct 4, 08:16 EDT

Investigating - We have been experiencing issues with tracking updates for the carrier "myhermes-uk" since 2024-10-02 at 9:00 AM UTC.

Our team is in touch with the carrier to fix it on priority. We'll update you on the progress soon.
Oct 4, 08:04 EDT

Oct 3, 2024

No incidents reported.

Oct 2, 2024

Unresolved incident: [jne] is currently unavailable.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

[royal-mail] is currently unavailable

Resolved - The incident has been resolved and the service is fully operational.
Sep 29, 03:21 EDT

Investigating - We have been experiencing issues with tracking updates for the carrier "royal-mail" since 2024-09-28 23:40 UTC.

Our team is in touch with the carrier to fix it on priority. We'll update you on the progress.
Sep 28, 22:28 EDT

Sep 28, 2024

Sep 27, 2024

Quota consumption increased due to order sync issue

Resolved - The incident has been resolved and the service is fully operational.
Sep 27, 05:36 EDT

Update - Our team is dedicatedly working on this concern and we expect to complete the fix by September 27, 2024, at 9:00 AM UTC.

We appreciate your patience with us.
Sep 26, 09:02 EDT

Investigating - We have identified that some Feed users are experiencing unexpected quota deductions. AfterShip is working actively to resolve the issue, and any erroneous quota deductions will be automatically credited to your account.

We will provide further updates on our progress.
Sep 26, 07:04 EDT

Sep 26, 2024

Analytics Module Timeout Issue

Resolved - This incident has been resolved.
Sep 26, 03:01 EDT

Investigating - You may have encountered timeout issues while accessing the Analytics section during the period mentioned below. The issue has been resolved, and full functionality has been restored.

Products Impacted: All Product Analytics Modules

Start Time: September 26th, 2024, at 5:50 AM UTC
End Time: September 26th, 2024, at 6:30 AM UTC
Sep 26, 03:01 EDT

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.