All Systems Operational
API ? Operational
Public Web Portal ? Operational
Secure Web Portal ? Operational
Couriers Tracking System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
api.aftership.com Uptime ?
Fetching
www.aftership.com Uptime ?
Fetching
Past Incidents
Dec 8, 2022

No incidents reported today.

Dec 7, 2022

No incidents reported.

Dec 6, 2022
Resolved - The issue has been resolved by BigCommerce.
Dec 6, 08:36 EST
Update - Update: The BigCommerece team is still working on restoring the access and for further updates, you may refer to the BIgCommerce status page https://status.bigcommerce.com/. AfterShip services tied to BigCommerce will recover as soon as the issue is fixed by BigCommerce.
Dec 6, 02:00 EST
Update - Update - The BigCommerce engineering team is continuously working to restore all access.
Dec 6, 00:14 EST
Update - Update - The engineering team is continuously working to restore all access.
Dec 5, 07:10 EST
Investigating - The BigCommerce platform is down since Dec 04, 2022 - 16:38 CST, with some stores responding to errors, which may affect the following App.

AfterShip: Order sync delay without losing orders.
Postmen: Order sync delay, and tracking information writeback failure.
Automizely Feed: Order and product synchronization rewrites may fail, affecting normal functionality.
AfterShip Returns Center: Order sync delay, order writeback failure.

Dec 4, 22:49 EST
Dec 5, 2022
Dec 4, 2022
Dec 3, 2022

No incidents reported.

Dec 2, 2022
Resolved - This incident has been resolved.
Dec 2, 07:38 EST
Monitoring - A partial outage was observed for the FedEx courier, where the origin country was incorrectly assigned to the shipments. This has impacted the Shipment Dashboard and Analytics Data.

Team is working to roll back the updates & deployment of fix.

Dec 2, 07:04 EST
Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - We found that some of the tracking numbers of UPS courier that doesn't start with "1Z" are unable to receive tracking updates.

The issue was fixed and updates are available.

Nov 30, 23:30 EST
Nov 29, 2022

No incidents reported.

Nov 28, 2022
Resolved - This incident has been fixed
Nov 28, 05:44 EST
Investigating - Our team has identified an issue in the new CSV sample template. The user who is using the old format will not be affected.

The team is currently working and we will keep you informed as we work to resolve the issue.

Nov 28, 05:06 EST
Resolved - The incident has been resolved
Nov 28, 04:28 EST
Identified - australia-post currently experiencing an outage to the tracking APIs. Their teams are currently investigating the incident.
Nov 27, 22:09 EST
Nov 27, 2022
Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.