AWS is down: - Sending webhook notifications delayed by 60 mins now. - Order sync is recovered, however, the team is monitoring.
Posted Nov 25, 2020 - 14:55 EST
Update
AWS is down: - Sending webhook notifications delayed by 80 mins now. - Order sync is also recovering.
Posted Nov 25, 2020 - 14:27 EST
Update
AWS is down again: - Problem observed sending webhook notifications - Order sync is affected as well
Posted Nov 25, 2020 - 13:56 EST
Identified
AWS is down again: - Sending webhook notifications delayed by 40 mins now - Order sync is affected as well
Posted Nov 25, 2020 - 11:46 EST
Update
Affected carriers: Recovered Order Sync: Recovered Webhook notification: Recovering (30 mins delay now)
Posted Nov 25, 2020 - 11:13 EST
Monitoring
A fix has been implemented and the data has started recovering.
Posted Nov 25, 2020 - 10:40 EST
Update
The impact of AWS issue is on the below services: - Sending webhook notifications delayed - Delayed updates for around 20 carriers - Order sync will be delayed, however, no concern related to the data loss
The team is finding RTO methods to resume the services ASAP.
Posted Nov 25, 2020 - 10:29 EST
Identified
We are currently experiencing around 30 mins of delay in webhooks processing due to an ongoing issue with our service provider (AWS). Hoping to get this resolved soon