SMS are not delivered to USA and Canada

Incident Report for AfterShip Tracking

Resolved

Services are operational and the backlogs will be cleared within 1-hour timeline.

Posted Nov 15, 2023 - 00:09 EST

Identified

Services are back to normal and the backlogs will be cleared within 1 hour.

Posted Nov 14, 2023 - 23:54 EST

Update

We are in the process of investigating the issue and the product affected by the SMS issue is AfterShip Tracking, Other products are not affected. AfterShip Tracking notification 2.0 users (migrated to the new tracking notification system) are also not affected.

Posted Nov 14, 2023 - 22:44 EST

Update

We are continuing to investigate this issue.

Posted Nov 14, 2023 - 21:32 EST

Investigating

Currently sms to USA and Canada are undeliverable. Our team is checking this on priority to get it fixed.

Posted Nov 14, 2023 - 21:18 EST

This incident affected: API and Public Web Portal.