AfterShip Warranty: All claims are blocked. [Start Time: 2026/10/21 8:00 AM UTC - End Time: 2026/10/21 6:00 PM UTC]

Incident Report for AfterShip

Resolved

A fix has been released and issue is now resolved. Warranty claims should work as normal now.

Posted Oct 21, 2026 - 14:00 EDT

Investigating

We are currently facing issues with AfterShip Warranty, where merchants are getting error message: "Item not eligible / not covered by warranty policy".
We have investigated the issue and team is currently working on a fix.

Posted Oct 21, 2026 - 13:54 EDT

This incident affected: Public API (Warranty).