AfterShip AI EDD - Partial outage [Starting Time: 2025/05/13 7:40 AM UTC - Resolved Time: 2025/05/13 10:30 AM UTC]

Incident Report for AfterShip

Resolved

Aftership Notification is fully recovered now and the incident is now resolved.
Posted May 13, 2025 - 06:34 EDT

Monitoring

The issue has been fixed and the system will be fully recovered in next 2 hours. We will keep monitoring till full recovery.
Posted May 13, 2025 - 06:03 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted May 13, 2025 - 05:49 EDT

Investigating

We have identified an issue with AfterShip AI EDD system contributing to an increase in error rate for Predict API and delay in triggering EDD notifications.
Posted May 13, 2025 - 05:47 EDT
This incident affected: Public API (Tracking).
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