Couriers Shipping System: royal-mail service is back to normal and all requests are now being processed successfully.
Posted Nov 18, 2025 - 10:46 EST
Monitoring
The Royal Mail service is currently being restored. Most of the requests have been successfully processed and we are continuing to monitor the situation.
Posted Nov 18, 2025 - 10:24 EST
Update
Cloudflare has implemented a fix and services are back to normal. AfterShip's impacted services - AfterShip Help Centre page and Email Marketing Newsletter redirection are working as intended are back to normal.
Couriers Shipping System: royal-mail service is still unavailable.
We will update as soon as Royal Mail services are back to normal
Posted Nov 18, 2025 - 10:16 EST
Investigating
Due to Cloudflare outage, below AfterShip services were impacted: - Couriers Shipping System: royal-mail service unavailable. - AfterShip Help Centre page shows error - Email Marketing Newsletter redirection results in error
Posted Nov 18, 2025 - 09:19 EST
This incident affected: Couriers Shipping System, Support, and Third party services.