All Systems Operational

Public API Operational
Tracking Operational
Returns Operational
Shipping Operational
Protection Operational
Parser Operational
Commerce Operational
Members Operational
Address Operational
Warranty Operational
Personalization Operational
Admin Portal Operational
Tracking Operational
Returns Operational
Personalization Operational
Feed Operational
EDD Operational
Shipping Operational
Protection Operational
Green Operational
Email Operational
SMS Operational
Popups & Forms Operational
Reviews Operational
Page Builder Operational
Affiliate Operational
Couriers Tracking System Operational
Couriers Shipping System Operational
Support Operational
Third party services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Maintenance – DPD UK Tracking Services Feb 4, 2026 04:00-12:00 EST

DPD UK will be performing planned system maintenance on their Tracking services on Wednesday, 4 February 2026, from 09:00 AM UTC to 05:00 PM UTC.

During this maintenance window, the DPD UK Tracking API will be temporarily unavailable. As a result, tracking updates for DPD UK shipments may not be accessible during this time.

This is a planned maintenance activity from DPD team, and there will be no changes to data structures or API behaviour once services are restored.

We appreciate your patience and understanding during this period.
Posted on Feb 03, 2026 - 08:44 EST
Feb 3, 2026

No incidents reported today.

Feb 2, 2026

No incidents reported.

Feb 1, 2026
[Canpar] Shipping & Tracking API – Planned outages
Completed - The scheduled maintenance has been completed.
Feb 1, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 20:00 EST
Scheduled - Canpar will be performing brief maintenance on their Shipping & Tracking Services on Monday, 2 February starting at 01:00 AM to 03:00 AM UTC.

During these times, all Shipping & Tracking APIs and some web services will be temporarily unavailable.

We appreciate your patience with us.
Jan 28, 03:16 EST
Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
Carrier DPD France (Slug: exapaq) is currently unavailable. Start Time:- 2026/01/28 13:00 UTC - End Time - 2026/01/29 11:10 UTC
Resolved - This incident has been resolved.
Jan 29, 06:12 EST
Update - We are continuing to investigate this issue.
Jan 28, 10:36 EST
Investigating - Carrier DPD France (Slug: exapaq) is currently unavailable. Tracking updates may be affected.
Jan 28, 10:36 EST
Jan 28, 2026
USPS Label Generation Failure. Start Time - 2026/01/27 15:32 UTC - End Time - 2026/01/28 03:54 UTC
Resolved - This incident has been resolved.
Jan 28, 01:02 EST
Identified - We are working with USPS to resolve it as soon as possible.
Jan 27, 12:19 EST
Investigating - Users may receive a rate limit error while generating a label for USPS carrier. We are currently investigating this issue.
Jan 27, 11:36 EST
Jan 27, 2026
Carrier Asendia is currently unavailable (Slugs: asendia-de, asendia-hk, asendia-uk, asendia) - Start Time: 2026-01-25 06:30:00 AM UTC - End Time: 2026-01-27 07:46:00 AM UTC
Resolved - This incident has been resolved.
Jan 27, 03:05 EST
Investigating - The carrier Asendia is currently unavailable, resulting in no updates for the associated shipments. We will keep you posted on further updates.
Jan 26, 03:01 EST
Jan 26, 2026
Jan 25, 2026
Anomalies With TikTok Shop API Causing Increased Latency & Data Syncronization Issue. [Start time: 2026/01/25 8:50 AM UTC] - [End Time 2026/01/25 12:07 UTC]
Resolved - This incident has now been resolved.
Jan 25, 12:38 EST
Identified - We are currently experiencing widespread anomalies with the TTS API. TTS API 5xx errors and increased latency.
This has further resulted in disruptions to data synchronization.

We are working with the TTS team to get this resolved
Jan 25, 07:04 EST
Jan 24, 2026
Swiss Post is currently unavailable (Slug: swiss-post) - Start Time: 2026/01/24 9:30 PM UTC - End Time 2026/01/25 02:00:00 UTC
Resolved - This incident has been resolved.
Jan 24, 23:09 EST
Update - We are continuing to investigate this issue.
Jan 24, 22:52 EST
Investigating - Carrier Swiss-post is currently unavailable.
Jan 24, 22:35 EST
Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026
Carrier DPD France[Formerly Exapaq] Is Currently Unavailable - Start Time: 2026/01/19 1:23 PM UTC - End Time 2026/01/21 10:11 AM UTC
Resolved - This incident has been resolved.
Jan 21, 05:23 EST
Update - We are continuing to investigate this issue.
Jan 21, 05:23 EST
Investigating - The Carrier DPD France (Formerly Exapaq) is currently available resulting in no tracking updates for associated shipments. We are investigating this further.
Jan 20, 01:07 EST
Jan 20, 2026
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