AfterShip Status

[mondialrelay] is currently partially unavailable

Update - We are still working on getting this concern fixed. We'll keep you posted on the progress
Oct 17, 2024 - 06:28 EDT

Update - Our team is dedicatedly working on this concern to get it fixed as soon as possible. We'll keep you posted on the progress
Oct 15, 2024 - 07:08 EDT

Investigating - We have been facing issues while getting the tracking updates for the carrier "mondialrelay" since 2024-10-14 16:00 UTC.

Our team is working on priority to fix it. We'll update you on the progress.
Oct 14, 2024 - 21:58 EDT

Public API Operational

Tracking Operational

Returns Operational

Shipping Operational

Protection Operational

Parser Operational

Commerce Operational

Members Operational

Address Operational

Warranty Operational

Personalization Operational

Admin Portal Operational

Tracking Operational

Returns Operational

Personalization Operational

Feed Operational

EDD Operational

Shipping Operational

Protection Operational

Green Operational

Email Operational

SMS Operational

Popups & Forms Operational

Reviews Operational

Page Builder Operational

Affiliate Operational

Couriers Tracking System Operational

Couriers Shipping System Operational

Support Operational

Third party services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

www.aftership.com Uptime

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Tracking API Uptime

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Returns API Uptime

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Shipping API Uptime

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Commerce API Uptime

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Personalization API Uptime

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Protection API Uptime

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Parser API Uptime

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Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

FedEx Returns Technology Planned System Outage

Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:00 EDT

Scheduled - Please be advised of the following important service update from FedEx. Customers using FedEx® Returns Technology services may be unable to process certain transactions. The user using the FedEx QR code will only be impacted.

FRT Planned System Outage Update Notification October 19, 2024
Start Date and Time: Saturday, October 19, 2024, 11:00 p.m. CT
End Date and Time: Sunday, October 20, 2024, 05:00 a.m. CT
Expected Duration: 6 hours
Oct 18, 06:58 EDT

[royal-mail] is currently unavailable

Resolved - The incident has been resolved and the services are fully operational.
Oct 20, 04:27 EDT

Update - Royal Mail website is down Impacting Tracking updates.

Our team is dedicatedly working on this concern to get it fixed as soon as possible. We'll keep you posted on the progress.

We appreciate your patience with us.
Oct 19, 22:18 EDT

Update - We are continuing to investigate this issue.
Oct 19, 22:15 EDT

Investigating - We have been facing issues while getting the tracking updates for the carrier "royal-mail" since 2024-10-19 23:00

Our team is working on priority to fix it. We'll update you on the progress.
Oct 19, 21:42 EDT

Oct 19, 2024

Oct 18, 2024

No incidents reported.

Oct 17, 2024

Unresolved incident: [mondialrelay] is currently partially unavailable.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

[dpd] is currently partially unavailable

Resolved - The incident has been resolved and the service is fully operational.
Oct 15, 05:46 EDT

Update - Our team is dedicatedly working on this concern to get it fixed as soon as possible. We'll keep you posted on the progress
Oct 15, 03:11 EDT

Investigating - We have been facing issues while getting the tracking updates for the carrier "dpd" since 2024-10-14 20:00 HKT.

Our team is working on it. We'll update you on the progress.
Oct 14, 22:26 EDT

[professional-couriers] is currently partially unavailable

Resolved - The incident has been resolved and the service is fully operational.
Oct 15, 03:06 EDT

Investigating - We have been facing issues while getting the tracking updates for the carrier "professional-couriers" since 2024-10-14 20:00 HKT.

Our team is working on priority to fix it. We'll update you on the progress.
Oct 14, 22:28 EDT

[mrw] is currently partially unavailable

Resolved - This incident has been resolved.
Oct 15, 03:05 EDT

Update - The incident has been resolved and the service is fully operational.
Oct 15, 03:01 EDT

Investigating - We have been facing issues while getting the tracking updates for the carrier "mrw" since 2024-10-14 20:00 HKT.

Our team is working on it. We'll update you on the progress.
Oct 14, 22:24 EDT

Oct 14, 2024

[professional-couriers] is currently unavailable

Resolved - The incident has been resolved and the service is fully operational.
Oct 14, 03:49 EDT

Update - Our team is dedicatedly working on this concern to get it fixed as soon as possible. We'll keep you posted on the progress.

We appreciate your patience with us.
Oct 14, 00:47 EDT

Investigating - We have been facing issues while getting the tracking updates for the carrier "professional-couriers" since 2024-10-13 04:47 UTC.

Our team is working on it. We'll update you on the progress.
Oct 13, 02:41 EDT

Oct 13, 2024

Oct 12, 2024

No incidents reported.

Oct 11, 2024

[ilyanglogis] is currently unavailable

Resolved - The incident has been resolved and the service is fully operational now.
Oct 11, 09:22 EDT

Investigating - We have been facing issues while generating the labels for the carrier "ilyanglogis" since October 11th, 2024 at 9:25 AM UTC.

Our team is checking with the carrier to get it fixed. We'll update you on the progress.
Oct 11, 06:37 EDT

Oct 10, 2024

[quantium] is currently unavailable

Resolved - The incident has been resolved and the service is fully operational.
Oct 10, 04:56 EDT

Investigating - We have been facing issues while getting the tracking updates for the carrier "quantium" since 2024-10-10 06:00 HKT

Our team is working on priority to fix it. We'll update you on the progress.
Oct 10, 02:20 EDT

Oct 9, 2024

[quantium] is currently unavailable

Resolved - The incident has been resolved and the service is fully operational.
Oct 9, 05:49 EDT

Update - We are still working on this issue and will keep you updated on our progress.

We appreciate your patience with us.
Oct 8, 23:29 EDT

Investigating - We have been facing issues while getting the tracking updates for the carrier "quantium" since 2024-09-30 23:00 HKT

Our team is working on priority to fix it. We'll update you on the progress.
Oct 7, 23:02 EDT

[dpd] is currently unavailable

Resolved - The incident has been resolved and the service is fully operational.
Oct 9, 03:19 EDT

Investigating - We are currently experiencing issues while getting the tracking updates for the carrier DPD since 2024-10-09 04:30 HKT.

Affected slugs: "dpd" , "dpd-api"

We are checking with carrier to get it fixed. We'll update you on the progress.
Oct 9, 00:11 EDT

[ilyanglogis] is currently unavailable

Resolved - The incident has been resolved and the service is fully operational now.
Oct 9, 02:51 EDT

Update - The service has started recovering, and recent labels are being generated successfully.

We will keep you updated on the further progress.
Oct 9, 02:05 EDT

Investigating - We have been facing issues while generating the labels for the carrier "ilyanglogis" since October 8th, 2024 at 06:45 PM UTC

Our team is checking with the carrier to get it fixed. We'll update you on the progress.
Oct 8, 21:30 EDT

Oct 8, 2024

[jne] is currently unavailable

Resolved - The incident has been resolved and the service has been fully operational since October 5th, 2024
Oct 8, 04:38 EDT

Update - Our team is dedicatedly working on this concern to get it fixed as soon as possible. We'll keep you posted on the progress.

We appreciate your patience with us.
Oct 2, 12:24 EDT

Investigating - We have been facing issues while generating the labels for the carrier "jne" since October 2nd, 2024 at 10:14 AM UTC

Our team is checking with the carrier to get it fixed. We'll update you on the progress.
Oct 2, 06:39 EDT