AfterShip Status

All Systems Operational

API Operational

Public Web Portal Operational

Secure Web Portal Operational

Couriers Tracking System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

api.aftership.com Uptime

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www.aftership.com Uptime

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Past Incidents

Dec 8, 2022

No incidents reported today.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

Order sync delays for BigCommerce platform

Resolved - The issue has been resolved by BigCommerce.
Dec 6, 08:36 EST

Update - Update: The BigCommerece team is still working on restoring the access and for further updates, you may refer to the BIgCommerce status page https://status.bigcommerce.com/. AfterShip services tied to BigCommerce will recover as soon as the issue is fixed by BigCommerce.
Dec 6, 02:00 EST

Update - Update - The BigCommerce engineering team is continuously working to restore all access.
Dec 6, 00:14 EST

Update - Update - The engineering team is continuously working to restore all access.
Dec 5, 07:10 EST

Investigating - The BigCommerce platform is down since Dec 04, 2022 - 16:38 CST, with some stores responding to errors, which may affect the following App.

AfterShip: Order sync delay without losing orders.
Postmen: Order sync delay, and tracking information writeback failure.
Automizely Feed: Order and product synchronization rewrites may fail, affecting normal functionality.
AfterShip Returns Center: Order sync delay, order writeback failure.
Dec 4, 22:49 EST

Dec 5, 2022

Dec 4, 2022

Dec 3, 2022

No incidents reported.

Dec 2, 2022

Origin country issue for FedEx courier

Resolved - This incident has been resolved.
Dec 2, 07:38 EST

Monitoring - A partial outage was observed for the FedEx courier, where the origin country was incorrectly assigned to the shipments. This has impacted the Shipment Dashboard and Analytics Data.

Team is working to roll back the updates & deployment of fix.
Dec 2, 07:04 EST

Dec 1, 2022

No incidents reported.

Nov 30, 2022

Delay in update on UPS tracking

Resolved - We found that some of the tracking numbers of UPS courier that doesn't start with "1Z" are unable to receive tracking updates.

The issue was fixed and updates are available.
Nov 30, 23:30 EST

Nov 29, 2022

No incidents reported.

Nov 28, 2022

CSV upload issue

Resolved - This incident has been fixed
Nov 28, 05:44 EST

Investigating - Our team has identified an issue in the new CSV sample template. The user who is using the old format will not be affected.

The team is currently working and we will keep you informed as we work to resolve the issue.
Nov 28, 05:06 EST

Australia post tracking API experiencing an unplanned outage

Resolved - The incident has been resolved
Nov 28, 04:28 EST

Identified - australia-post currently experiencing an outage to the tracking APIs. Their teams are currently investigating the incident.
Nov 27, 22:09 EST

Nov 27, 2022

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.